Handle an unexpected finding without guessing

Have the responsible contractor describe the observed condition, its location and the activity affected. Separate an observation from a suspected cause. If the issue may involve structure, services or hazardous material, the appropriate professional assessment must guide the next step.

Do not enter the affected area, disturb material or ask someone to make an opening solely to provide a better image for discussion. Follow the site arrangements established by the responsible team. Photographs are records, not a substitute for assessment.

Record which work is paused or excluded while the question is resolved, who will obtain advice and who can authorize a revised scope. Ask whether unaffected work can proceed under the existing arrangement; do not assume that it can.

If the proposed response changes the agreed scope or approved plans, address the commercial and authority requirements separately. A verbal suggestion is not a completed assessment or an approved change.

Keep the relevant assessment, revised scope and authorization together. Make sure the people carrying out the work receive the current instruction. When enquiring with YAK about an already exposed condition, describe what is visible and what records exist without presenting an unverified diagnosis as fact.